Patient - Pay Bill
Q. Who is Sheridan and what services do you provide?
A. Sheridan Healthcare, Inc. and its subsidiaries, affiliates and managed entities consist of a family of hospital-based practice management group companies which employ or engage medical providers who provide Neonatology, Anesthesia, Radiology, and Emergency Department Services at many facilities around the country.
Q. Where can I pay my bill?
A. For your convenience you may (i) make a payment online by visiting us at www.shcr.com/patients, (ii) mail in your payment with the statement remittance or (iii) contact the Customer Service Department at (800) 296-2611. We accept Visa, MasterCard, American Express and Discover.
Q: Who do I call if I have questions about my statements?
A: Contact the Customer Service Department at (800) 296-2611
Q. Do you offer payment arrangements?
A. Yes, in certain circumstances, payment arrangements may be made by contacting our Customer Service Department at (800) 296-2611.
Q. Why did I receive separate bills for the hospital and the doctor(s)?
A. You may receive more than one bill for the same hospital visit. Please note that these bills are for different services - you are not being charged twice. The hospital will charge for their services, equipment and supplies; while the physician group will bill for the professional charges for the services that were rendered. If you have questions about these bills, please call the number printed on the statement you received.
Q. How do I know if my insurance company has paid/denied my claim(s)?
A. In order to ensure that your claim(s) has been processed by your insurance company, you may call them directly or contact our Customer Service Department. Once your insurance company has determined the outcome of your claim, you will receive a detailed statement telling you if you are responsible to make any further payment.
Q. Who do I call if I have a question about my insurance coverage?
A. For questions regarding which services are covered under your policy, contact your insurance company directly. Their contact information may be available on the back of your health insurance card.
Q. What does “Out of Network” mean?
A. “Out of Network” refers to those doctors or other medical providers and facilities which do not have a contractual relationship with a group health care organization (your insurance company). If an Out of Network provider or facility is not a member of your insurance company’s organization, then you may be responsible to pay more than you would pay to a provider who is within your insurance company’s network.
Q. What if I received services by an Out-of-Network provider?
A. If you were seen by an Out-of-Network provider, there may be a possibility that a portion of your services will be covered by your insurance plan, or they may not be covered at all. Check with your insurance company regarding their coverage on Out-of-Network providers. Given that an Out-of-Network provider or facility is not a member of your insurance company’s organization, you may be responsible to pay more than you would pay to a provider who is within your insurance company’s network.
Q. What is a Co-Insurance?
A. A Co-insurance is the cost-sharing arrangement between an insured (you) and your insurance company in which you would be required to pay a percentage of the cost for the health care services you receive.
Q. What is a deductible?
A. A deductible is the amount of money which you must pay before your insurance coverage begins. For example, if your policy has a $500.00 deductible, you must pay a total of $500.00 out of your own pocket before your insurance company will pay benefits. Deductibles start over each year, usually in January.
Q. Is the newborn Healthy Hearing test a state mandated exam?
A. According to the American Academy of Pediatrics, hearing loss is one of the most frequently occurring birth defects. Considering this, states have taken action to ensure children are screened and treated early for hearing loss. Several states require that the exam be offered prior to the newborn being discharged. The parent has the right to refuse the exam by signing a waiver form at the time services are offered. For more information on Newborn Hearing Screening laws you can visit the below website.http://www.ncsl.org/Default.aspx?TabId=14382
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. If you have any questions about this notice, please contact our Corporate Compliance and Privacy Officer at P.O. Box 452379, Sunrise, FL 33345 or 954-838-2582.
PURPOSE OF THIS NOTICE
This notice describes the ways in which we may use and disclose medical information about you. This notice also describes your rights and certain obligations we have regarding the use and disclosure of medical information.
OUR LEGAL REQUIREMENTS
We are required by law to:
- Make sure that medical information that identifies you is kept private;
- Give you this notice of our legal duties and privacy practices with respect to medical information about you;
- Follow the terms of the notice that currently is in effect;
- Change the notice only in accordance with federal rules; and
- Provide our internal complaint process for privacy issues to you.
WHO WILL FOLLOW OUR PRIVACY PRACTICES
This notice describes the practices of Sheridan Healthcare, Inc. (“Sheridan”) and that of:
- All Sheridan employees, staff and other Sheridan personnel.
- Sheridan affiliates, subsidiaries and their managed entities (all of which are collectively referred to as “Sheridan”).
All these entities, sites and locations follow the terms of this notice. In addition, these entities, sites and locations may share medical information with each other for treatment, payment or health care operations purposes described in this notice.
OUR PLEDGE REGARDING MEDICAL INFORMATION:
We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. We create a record of the care and services that we provide to you. We need this record to provide you with medical care and to comply with certain legal requirements. This notice applies to all of the records of your care we generate. This notice also applies to other health information about you, such as information collected with your authorization during research studies that do not involve treatment. Your personal doctor and other entities providing products or services to you may have different policies or notices regarding their use and disclosure of your medical information.
YOUR RIGHTS REGARDING MEDICAL INFORMATION ABOUT YOU.
You have the following rights regarding medical information we maintain about you:
- Right to Inspect and Copy. You have the right to inspect and copy medical information about you or your care. Usually, this includes medical and billing records.
To inspect and copy medical information about you or your care, you must submit your request in writing to our Corporate Compliance and Privacy Office; P.O. Box 452379; Sunrise, FL 33345. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.
We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed health care professional chosen by us will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.
- Right to Amend. If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for us.
To request an amendment, your request must be made in writing and submitted to our Corporate Compliance and Privacy Office; P.O. Box 452379; Sunrise, FL 33345. In addition, you must provide a reason that supports your request.
We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:
- Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
- Is not part of the medical information kept by or for us;
- Is not part of the information which you would be permitted to inspect and copy; or
- Is accurate and complete.
- Right to an Accounting of Disclosures. You have the right to request an "accounting of disclosures." This accounting is a list of the disclosures we made of medical information about you, except disclosures made for treatment, payment and Sheridan’s health care operations.
To request this list or accounting of disclosures, you must submit your request in writing to the Corporate Compliance and Privacy Office; P.O. Box 452379; Sunrise, FL 33345. Your request must state a time period, which may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
- Right to Request Restrictions. You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.
To request restrictions, you must make your request in writing to our Corporate Compliance and Privacy Office; P.O. Box 452379; Sunrise, FL 33345. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
- Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.
To request confidential communications, you must make your request in writing to our Corporate Compliance and Privacy Office; P.O. Box 452379; Sunrise, FL 33345. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
- Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.
You may obtain a copy of this notice at our website: www.sheridanhealthcare.com.
To obtain a paper copy of this notice, contact our Corporate Compliance and Privacy Officer at P.O. Box 452379; Sunrise, FL 33345.
HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU.
The following categories describe different ways that we are permitted to use and disclose medical information as a health care provider, although certain of these categories may not apply to our business and we may not actually use or disclose your medical information for such purposes. For each category of uses or disclosures, we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted or required to use and disclose information will fall within one of the categories.
- For Treatment. We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to physicians, nurses and their office personnel, medical technicians, labs, hospitals and other facilities and their staff. For example, your health care provider may disclose your medical information for treatment purposes when referring you to another health care provider. We also may disclose medical information about you to people who may be involved in your medical care after you have received our products and services, such as social workers or home health agencies.
- For Payment. We may use and disclose medical information about you so that the treatment and services we provide you may be billed to and payment may be collected from you, an insurance company or a third party. For example, we may need to give your health plan information about products and services we provided to you so your health plan will pay us or reimburse you for the products and services. We may also tell your health plan about a treatment you are going to receive to obtain prior approval or to determine whether your plan will cover the treatment.
- For Health Care Operations. We may use and disclose medical information about you for our health care operations. These uses and disclosures are necessary to run our company and make sure that all of our patients receive quality care. For example, we may use medical information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine medical information about many patients to decide what additional services we should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to our compliance department, attorneys, auditors, business planners and managers, health care educators and trainers, peer review committees and general administrators for review and learning purposes and in order to assist in the defense of any claim, lawsuit, proceeding or investigation. We may remove information that identifies you from this set of medical information so others may use it to study health care and health care delivery without learning who the specific patients are.
- Appointment Reminders. We may use and disclose medical information to contact you as a reminder that you have an appointment for treatment or services.
- Treatment Alternatives. We may use and disclose medical information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.
- Health-Related Benefits and Services. We may use and disclose medical information to tell you about health-related benefits or services that may be of interest to you.
- Individuals Involved in Your Care or Payment for Your Care. We may release medical information about you to a friend or family member who is involved in your medical care. We may also give information to someone who helps pay for your care. We may also tell your family or friends your location and condition and that you are receiving products and services from us. In addition, we may disclose medical information about you to any entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location.
- Research. Under certain circumstances, we may use and disclose medical information about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one product or service to those who received another, for the same condition. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients' need for privacy of their medical information. Before we use or disclose medical information for research, the project will have been approved through this research approval process, but we may, however, disclose medical information about you to people preparing to conduct a research project, for example, to help them look for patients with specific medical needs, so long as the medical information they review does not leave our premises. We will almost always ask for your specific permission if the researcher will have access to your name, address or other information that reveals who you are, or will be involved in your care.
- As Required By Law. We will disclose medical information about you when required to do so by federal, state or local law.
- To Avert a Serious Threat to Health or Safety. We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
- Military and Veterans. If you are a member of the armed forces, we may release medical information about you as required by military command authorities. We may also release medical information about foreign military personnel to the appropriate foreign military authority.
- Workers' Compensation. We may release medical information about you for workers' compensation or similar programs. These programs provide benefits for work-related injuries or illness.
- Public Health Activities. We may disclose medical information about you for public health activities. These activities generally include the following:
- to prevent or control disease, injury or disability;
- to report births and deaths;
- to report child abuse or neglect;
- to report reactions to medications or problems with products;
- to notify people of recalls of products they may be using;
- to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
- to notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
- Health Oversight Activities. We may disclose medical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
- Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
- Law Enforcement. We may release medical information if asked to do so by a law enforcement official:
- In response to a court order, subpoena, warrant, summons or similar process;
- To identify or locate a suspect, fugitive, material witness, or missing person;
- About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person's agreement;
- About a death we believe may be the result of criminal conduct;
- About criminal conduct occurring on our premises; and
- In emergency circumstances to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.
- Coroners, Medical Examiners and Funeral Directors. We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about our patients to funeral directors as necessary to carry out their duties.
- National Security and Intelligence Activities. We may release medical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
- Protective Services for the President and Others. We may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.
- Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) for the safety and security of the correctional institution.
- Organ and Tissue Donation. If you are an organ donor, we may release medical information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.
- Sale of Business Assets. We reserve the right to transfer medical information about you to a third party in conjunction with the sale of our company or certain assets belonging to our company.
CHANGES TO THIS NOTICE
We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice in your physician’s office (or at the facility where you are being treated) and at the Company’s website at www.sheridanhealthcare.com. The notice will contain on the first page, in the top right-hand corner, the effective date. If we do change this notice, we will re-post a copy of the current notice, but we will not redistribute this notice to you.
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. To file a complaint with us, contact our Corporate Compliance and Privacy Office at P.O. Box 452379; Sunrise, FL 33345 or at 954-838-2582. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
OTHER USES OF MEDICAL INFORMATION.
Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.
Anesthesia Billing Inquiries: 800-296-2611
Emergency Billing Inquiries: 800-224-0859
Neonatology Billing Inquiries: 800-642-6994
Effective as of: August 27, 2009
Restrictions on Use
You agree to use the Portal only as a patient payment portal. You will not:
- Transmit to the Portal any content, or conduct yourself in any manner, that could be construed as defamatory, libelous, obscene, bigoted, hateful, racially offensive, vulgar, harassing, inflammatory, pornographic, child pornographic, violent (meaning content that is excessively violent, incites violence or threatens violence), profane, threatening, unfair, inaccurate, deceptive or unlawful, or that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, whether under statute, common law or equitable principles, or otherwise violate any law.
- Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer or of the Portal server.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Falsify or delete any author attributions, copyright notices or legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, or that is provided with Portal materials or accessed through the Portal.
- Violate any code of conduct or other guidelines which may be applicable to any particular Portal services.
- Harvest or otherwise collect information about others, including e-mail addresses.
- Use the Portal in any manner which could damage, disable, overburden, or impair the Portal or interfere with any other party's use and enjoyment of the Portal.
- Obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Portal.
- Send any bulk commercial email, or send any unsolicited email to any party.
- Access or attempt to access any other user’s account, or misrepresent or attempt to misrepresent your identity while using the Portal.
- Use the Portal in any manner that could create a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement.
Disclosure Under Law
Sheridan reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, including personally identifiable information, or to edit, refuse to allow or to remove any information or materials, in whole or in part, in Sheridan’s sole discretion.
Protected Health Information and HIPAA
To the extent the Portal displays or collects Protected Health Information as defined for the purposes of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), see the Sheridan Notice of Privacy Practices accessible on the bottom of the Portal home page.
Providing Correct Personal Information
In the course of using the Portal, you will be required to enter certain information, including without limitation personal information (collectively, “Information”). You represent and warrant that you will provide Sheridan with full, true and correct Information, and to update such Information on the Portal promptly as reasonably necessary and as required by the Portal.
License in Materials
Sheridan does not claim ownership of any data, information (both personal or otherwise) or other materials that you enter through the Portal (collectively, "Materials"). However, by transmitting, uploading, inputting, providing or submitting any Materials, you are granting Sheridan, its affiliated companies and sublicensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable and fully sublicenseable license in and to such Materials. You hereby waive all rights to any claim against Sheridan for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Materials.
If you provide Sheridan with Materials such as comments, bug reports, feedback or modifications proposed by you to Sheridan, the Portal, or the goods and/or services provided through the Portal (collectively, “Feedback”), then in addition to the license granted in all Materials, Sheridan will have the right to use such Feedback at Sheridan’s discretion, including but not limited to incorporating such Feedback into the Portal and the right to assign, license or otherwise use such Feedback. You hereby give Sheridan a perpetual, irrevocable, non-exclusive license under all rights necessary to incorporate such Feedback and use such Feedback for any purpose. No compensation will be paid with respect to the use of your Materials, as provided herein.
User Representations and Warranties
By uploading, inputting, providing or submitting your Materials, you (1) represent and warrant that you own or otherwise control all of the rights to your Materials necessary to grant the licenses granted in this Section (Materials), including, without limitation, all the rights necessary for you to provide, upload, input or submit the Materials, (2) represent and warrant that your use of the Materials does not and will not violate or infringe any third party right, including but not limited to any third party intellectual property right, right of publicity or privacy, or contractual right, and (3) agree that Sheridan shall not be liable to you or any third party for accepting or not accepting your Materials or for deleting or not deleting your Materials, in whole or in part.
Your Responsibility for Materials and Sheridan's Monitoring Rights
No Reliance or Medical Advice
The Portal is a payment portal and should not be used in place of a visit or consultation, or of otherwise securing the advice of your physician or other health care provider. You acknowledge that Sheridan is not engaged in rendering legal, medical, counseling, or other professional services or advice. We encourage you to seek appropriate professional advice from your physician or other health care professional promptly for any situation or problem that you may have.
Disclaimer of Representations and Warranties
YOU AGREE THAT YOUR USE OF THE SHERIDAN PORTAL IS AT YOUR OWN RISK. EFFORTS BY SHERIDAN TO MODIFY THE PORTAL SHALL NOT BE DEEMED A WAIVER OF THESE LIMITATIONS. THE SHERIDAN PORTAL, INCLUDING ALL CONTENT, INFORMATION OR SERVICES PROVIDED THROUGH, OR IN CONJUNCTION WITH, THE PORTAL, IS PROVIDED "AS IS," AS A CONVENIENCE TO ALL USERS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND TO YOU OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES (1) OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (2) OF INFORMATIONAL CONTENT OR ACCURACY, (3) OF NON-INFRINGEMENT, (4) OF QUIET ENJOYMENT, (5) OF TITLE, (6) THAT THE PORTAL WILL OPERATE IN AN ERROR FREE, TIMELY, SECURE, OR UNINTERRUPTED MANNER OR IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (7) THAT ANY DEFECTS OR ERRORS IN THE PORTAL WILL BE CORRECTED, OR (8) THAT THE PORTAL IS COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE PLATFORM.
Disclaimer of Liability
IN NO EVENT SHALL SHERIDAN AND ITS OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, REPRESENTATIVES, INTERNAL OPERATING UNITS, AFFILIATES, SUBSIDIARIES, SUBLICENSEES, SUCCESSORS AND ASSIGNS, INDEPENDENT CONTRACTORS, AND RELATED PARTIES (COLLECTIVELY, WITH SHERIDAN, THE “SHERIDAN ENTITIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SHERIDAN PORTAL OR WITH THE DELAY OR INABILITY TO USE SAME, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SHERIDAN PORTAL, OR FOR ANY DELAY IN PAYMENT PROCESSING, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH OR VIEWED ON THE SHERIDAN PORTAL, OR OTHERWISE ARISING OUT OF THE USE OF SAME, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, REGULATION, COMMON LAW PRECEDENT OR OTHERWISE, EVEN IF SHERIDAN HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES AND EVEN IF SUCH DAMAGES RESULT FROM SHERIDAN’S NEGLIGENCE OR GROSS NEGLIGENCE. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, SHERIDAN'S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. ADDITIONAL DISCLAIMERS APPEAR WITHIN THE BODY OF THIS PORTAL AND ARE INCORPORATED HEREIN BY REFERENCE. TO THE EXTENT ANY SUCH DISCLAIMERS PLACE GREATER RESTRICTIONS ON YOUR USE OF THIS PORTAL OR THE MATERIAL CONTAINED THEREIN, SUCH GREATER RESTRICTIONS SHALL APPLY.
Confidentiality of Account and Password
You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You accept full responsibility and liability for all activities that occur under your account or password. Sheridan reserves the right to refuse service, terminate accounts, or remove content in its sole discretion. You represent and warrant that the information you supply during any registration or update process will be accurate and complete and that you will not (1) impersonate or misrepresent your association with any person or entity, including without limitation registering under the name of another person, or seek to conceal or misrepresent the origin of any content or information provided by you, (2) choose a user name that Sheridan deems offensive, or (3) choose a user name for the purposes of deceiving or misleading Sheridan as to your true identity. You agree not to impersonate any other person.
Notification of Unauthorized Use/Ceasing Access
You shall notify Sheridan immediately of any unauthorized use or threat of unauthorized use of your account or the Portal or of any other breach or potential breach of security known to you with respect to your account or the Portal, including without limitation any loss or compromise of any password, and will cooperate with Sheridan in every reasonable way to help Sheridan prevent the further unauthorized use, threat of unauthorized use, disclosure or threat of disclosure regarding the Portal, your account and/or your password. You agree that immediately upon termination of your right to use the Portal, or upon any earlier demand by Sheridan at any time, you will cease all access and/or use of the Portal, and will not attempt to access and/or use the Portal.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY
The Portal and all content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Portal are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights pursuant to international conventions and U.S. and other copyright laws. The Portal and all Portal content is the property of Sheridan and/or third party licensors, and all right, title and interest in and to the Portal and Portal content will remain with Sheridan or such third party licensors. Other product and company names mentioned herein may be the trademarks of their respective owners. The Portal, including all Portal content, is only for your personal, non-commercial use. You do not acquire ownership rights to the Portal. You will abide by any and all additional copyright notices, information, or restrictions contained in any content on the Portal. Any copying, republication, or redistribution of Portal content, including by caching, framing, or similar means, is expressly prohibited without the prior written consent of Sheridan and/or the respective intellectual property rights holder identified in the subject content.
Copyright Infringement Claims
Sheridan respects the intellectual property rights of others and expects our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Sheridan's Designated Copyright Agent, identified below, with the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512: (1) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online Portal are covered by a single notification, a representative list of such works at that Portal; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (4) information reasonably sufficient to permit us to contact the complaining party; (5) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and (7) any other materials or information as may be required under the DMCA as amended from time to time.
Pursuant to the DMCA, written notification of claimed copyright infringement must be submitted to the Sheridan Designated Copyright Agent using the following contact information:
1613 N. Harrison Parkway; Suite 200
Sunrise, Florida 33323
ALL INQUIRIES NOT RELEVANT TO THE ABOVE PROCEDURE WILL RECEIVE NO RESPONSE.
DISPUTE RESOLUTION (ARBITRATION CLAUSE)
The arbitrator's award is final and binding on all parties. The Federal Arbitration Act, and not any state law concerning arbitration, governs all arbitration under this clause. Any court having jurisdiction may enter judgment on the arbitrator's award. If any part of this clause, other than waivers of class action rights, is deemed or found to be unenforceable for any reason, the remainder shall remain enforceable. Notwithstanding anything to the contrary contained herein, if the waiver of class action rights contained herein is not enforceable as to any person or persons, such non-enforceability shall apply to such person or persons only, and all other persons shall continue to be governed by the Arbitration Clause.
Giving Up Right of Class Action
If you are a California resident, to the extent permitted by California law, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor” as well as any other unknown claims under California Civil Code Section 1542 or any statute or common law principle of similar effect.
CHOICE OF LAW; JURISDICTION AND VENUE; WAIVER OF JURY TRIAL
Viewing, Accessing and Use Outside the United States
Sheridan makes no claims that the Portal may be lawfully viewed, accessed or used outside the United States. Access or use of the Portal may not be legal by certain persons or in certain countries. If you access or use the Portal from outside of the United States, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.
No Joint Venture
Statute of Limitations
Any cause of action you may have with respect to your use of the Portal must be commenced within one year after the claim or cause of action arises; thereafter, any such claim will be forever barred, without regard to any contrary legislation.
Inquiries regarding this policy should be directed to email@example.com
Effective as of:August 27, 2009
INFORMATION COLLECTION AND USE
Personally Identifiable Information
During your interactions with the Portal, such as when you register with the Portal and pay bills through the Portal, Sheridan will collect financial and personally identifiable information, such as your name, account number, date of birth, last four digits of your social security number, personal and professional address, email address, telephone number, credit card number, credit card expiration date, credit card security code, and billing address. We use this information to validate our users and grant access to our services, as well as to provide our services and facilitate your bill-paying. If we have trouble processing a payment, or otherwise need to contact you regarding the Portal, our services, your account or your use of the Portal, this information may be used to contact you. If you send us e-mail, we will retain the content of the e-mail, your e-mail address, and any applicable response in order to handle any follow-up questions you may have (we may also use this information to measure how effectively we address your concerns).
Protected Health Information and HIPAA
To the extent the Portal displays or collects Protected Health Information (“PHI”) as defined for the purposes of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the PHI is subject to the applicable provisions of HIPAA. Please refer to the Sheridan Notice of Privacy Practices accessible on the bottom of the Portal home page.
Non-Personally Identifiable Information
To help us enhance and optimize users' overall Portal experience, we may also collect non-personally identifiable information during your visit. Examples of non-personally-identifiable information may include your Internet access provider, your computer’s Internet protocol (IP) address, information regarding your user profile, your browser and operating system, the date and time of your visit, the pages you visit, the address of any Portal you linked from, and aggregate, statistical data such as usage, traffic patterns and user demographics based on your use of the Portal. Sheridan collects non-personally-identifiable information in order to, among other things, provide you with or assist in the provision of information through the Portal, to maintain the performance of the Portal, and to make the Portal more useful. This data is not associated with any of your personal information.
ELECTRONICALLY PRODUCED DATA
An IP address is a number that is assigned to your computer when you use the Internet. Like most standard website servers, Sheridan collects IP addresses and other technical information about your machine through your web browser such as your operating system, browser type and referring URL for the purposes of, among other things, system administration and to ensure the validity of user requests.
Like most standard website servers we use log files. These files include Portal usage data such as Internet protocol (IP) addresses, browser type and Internet service provider (ISP) and access time. Sheridan uses log files only to track errors in the system. Log file information is not tied to a user's personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Sheridan does not use clear gifs in the provision of its service offering.
Third Party Advertising
Sheridan does not display or solicit any third party advertising on the Portal.
Sheridan takes extensive precautions to protect our users' information, both online and offline.
If you submit sensitive personal information through this Portal such as social security number, credit card number, or date of birth, we have implemented robust 128 bit Secure Sockets Layer (SSL) encryption in order to help us keep your information secure and accurate.
Sheridan maintains physical, electronic and procedural safeguards to protect the confidentiality and security of any personally identifiable information that you disclose to Sheridan. Sheridan utilizes what Sheridan believes to be industry best security measures to protect the loss, misuse and alteration of personally identifiable information under Sheridan’s control, and Sheridan limits access to your personally identifiable information within Sheridan to those employees who need to know the personally identifiable information to provide information, services and/or products to you. However, due to the nature of the Internet, computer networks, systems and other factors, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Sheridan to intercept or access transmissions or private communications unlawfully, regardless of Sheridan’s best intentions. As such, Sheridan cannot ensure or warrant the security of any information you transmit to Sheridan, including without limitation personally identifiable information.
External Links or References
This Portal may contain links or references to other parties' sites. Please be aware that we cannot be and is not responsible for the privacy practices of any such outside sites, and Sheridan expressly disclaims any liability related to such sites. We encourage our users to consider this if they decide to visit such outside sites and to read the applicable Privacy Statements of each such Portal.
While no part of the Portal is targeted toward children, we are committed to comply with any applicable laws and/or requirements, such as the United States Children's Online Privacy Protection Act.
DISCLOSURE OF INFORMATION
Disclosure to Agents of Sheridan
From time to time, Sheridan may share the information you provide to Sheridan, including personally identifiable information, with outside contractors, auditors, consultants, or others hired by Sheridan to assist in providing financial or operational activities on Sheridan’s behalf including technical and processing services and analysis of website performance. Sheridan informs these parties about safeguarding personally identifiable information, and requires them to use such personally identifiable information only for an authorized purpose on behalf of Sheridan and consistent with this Privacy Statement.
Third Party Intermediaries
We use a third party payment processer to facilitate user billing. This payment process entity does not retain, share, store or use personally identifiable information for any secondary purposes.
We may share any information collected on this Portal with our own internal operating units, affiliates and subsidiaries.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law or where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us.
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our non-Sheridan partners and advertisers.
In the event Sheridan goes through a business transition, such as a merger, being acquired by another company, bankruptcy, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the Portal. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given choice consistent with our notification of changes section.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we may provide a way to correct, update or delete/deactivate users' personally identifiable information. This may be done on the edit profile tab or by emailing our Customer Support at firstname.lastname@example.org. You may also call Customer Service at 1-800-296-2611.
CHANGES TO THIS PRIVACY STATEMENT
Our Privacy Statement is intended to provide you with a safe and secure experience. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Statement at any time without prior notice at our sole discretion. If we decide to change our Privacy Statement, we will post those changes to this Privacy Statement, on the Portal and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Statement under which the information was collected. All Privacy Statement changes are effective immediately upon posting. Consequently, you are advised to visit and review this Privacy Statement frequently for changes. The last date on which this Privacy Statement has been updated is noted above.
Regarding Use of Personally Identifiable Information
If we wish to use personally identifiable user information in a manner different from that stated in our Privacy Statement at the time of collection, we will notify users via email or via other method of communication. Users will have a choice as to whether or not we use their information in this different manner. However, if a user has opted out of all communication with the Portal through deactivating the user's account, then the user will not be contacted, nor will the user's personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the Portal notifying users of the change. In some cases where we post a notice we may also email users notifying them of the changes in our privacy practices.
Consent to Receive Notices Via the Portal
By using the Portal, you are agreeing that Sheridan may deliver all privacy and opt out notices to you in the manners described in this Section (Changes to This Privacy Statement).
Questions or comments regarding this Privacy Statement, including questions regarding data collection and Portal security, are welcome and should be directed to the Sheridan Portal coordinator using the following contact information:
Postal Address: Sheridan Healthcare, Inc.1613 N. Harrison Parkway; Suite 200; Sunrise, Florida 33323
TRUSTe PRIVACY PROGRAM
Sheridan is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices.
If you have questions or concerns regarding this Privacy Statement, you should first contact Sheridan by e-mail at email@example.com. If your inquiry is not addressed to your satisfaction, you can contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php).
LIMITATION OF LIABILITY